🚀 Customer Onboarding

Welcome to CiBRAI.

Your onboarding and execution plan.

From sign-up to secure operations, with clarity at every step. We will work with your team to understand your business, connect the right systems first, and build a monitoring and advisory service around the risks that matter to you.

Get Started Now ✉️ support@cibrai.com

Most programmes start within 7 days

Named CiBRAI contact from day one

Clarity. Not Chaos.

Your onboarding experience

What you can expect from day one.

✓ A welcome call to understand your business, network, machines, users and immediate priorities

✓ A named CiBRAI contact and clear responsibilities for both teams

✓ A staged rollout starting with priority systems rather than a disruptive big-bang change

✓ Agreed alert recipients, severity levels, escalation paths and meeting cadence

✓ Validation of data flow, agent health and notification settings before go-live

✓ Documented decisions, open actions and next practical improvement steps

We favour plain-English guidance and predictable changes. Technical detail is available when your team needs it, but it will not get in the way of progress.

From Sign-Up to Go-Live

Your path to secure operations.

We take you from sign-up to a fully operational monitoring and advisory service in six clear stages — each one building on the last with your team's input at every step.

Confirm

Service and contacts

Discover

Business and network

Prioritise

Crown-jewel assets

Connect

Agents and log sources

Tune

Alerts and dashboards

Go Live

Monitor and improve

Most onboarding programmes commence within seven days of sign-up, subject to agreed access, stakeholder availability and change windows.

What we will do for you

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Protect what matters

Agree the servers, workstations, identities, cloud services and information that your organisation depends on most.

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Set up your endpoints

Use a staged approach for Windows, Linux and macOS agents, with compatibility checks, change approval and coverage reporting.

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Create useful visibility

Connect agreed log sources, build practical dashboards, route email alerts and maintain an investigation trail.

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Support your team

Provide retained cyber advice for compliance, tenders, customer assurance, cyber uplift priorities and executive decisions.

What we need from you

Primary contacts

Business and technical owners

Priority systems

Key machines, data and locations

Access and approvals

Accounts, change windows and consent

Alert recipients

Who should know, and when

Business deadlines

Audits, tenders and customer commitments that shape the timing of our work

Before Go-Live, We Confirm

Four checks before we switch on.

Before going live, we confirm every critical element is working correctly — so there are no surprises on day one.

Pre go-live validation checklist

Data Flow

Priority logs and telemetry are arriving

We confirm that priority data sources are feeding correctly into the platform.

Agent Health

Coverage and compatibility are checked

All deployed agents are confirmed healthy and reporting as expected.

Alerting

Notifications and escalation paths are tested

Alert routing, recipient lists and escalation paths are validated end-to-end.

Ownership

Contacts, actions and next steps are agreed

Named contacts, responsibilities and the first review cadence are confirmed.

Ongoing Service — After Go-Live

Monitoring, advice and continuous improvement.

See what matters. Act with confidence. Build evidence as you go.

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Monitoring that stays useful

CiBRAI collects and analyses agreed security telemetry. Human monitoring, support and escalation coverage follow your subscribed service plan.

Review anomalies and incidents

Route the right alerts

Maintain clear dashboards

Tune and improve continuously

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Compliance and advisory

We agree which frameworks, customer obligations and business goals matter to your organisation during onboarding.

ISO/IEC 27001:2022 ISMS readiness

SOC 2 readiness and control mapping

Risk registers and assessments

Tender and due diligence support

Cyber uplift planning and execution

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Documentation library

Practical starting templates tailored to how your organisation actually operates — not just generic frameworks.

Information Security Policy

Incident Response plan

Risk Management framework

Business Continuity templates

Audit and evidence guides

How we stay connected

We agree a cadence that suits your service and operating rhythm. A typical pattern is:

Onboarding

Weekly implementation check-in while setup is underway

Operations

Monthly service, incident and posture review after go-live

Strategy

Quarterly risk and compliance review for retained advisory services

Urgent

Direct escalation and incident coordination when significant events occur

Your actual cadence, support hours and response targets are confirmed during onboarding and can be adjusted as your needs change.

What Success Looks Like

Four outcomes that tell you it's working.

From the first day of monitoring through to continuous improvement, these are the markers that confirm your investment in CiBRAI is delivering value.

Outcome 01

Priority assets visible

The systems that matter most are connected and understood — with clear context on what they are and why they matter.

Outcome 02

Alerts reach the right people

Notifications and escalation paths are clear, tested, and landing with the right people at the right severity.

Outcome 03

Evidence is easier to retrieve

Logs, decisions, actions and control metrics are organised and available when you need them for audits or incidents.

Outcome 04

Improvement has a practical plan

Risks are prioritised, next steps have named owners, and progress is visible rather than aspirational.

The CiBRAI service promise.

Three principles that govern how we work with every customer, every day.

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Clear Ownership

Named contacts, documented responsibilities and visible actions — so you always know who is doing what and when.

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Practical Communication

Plain-English guidance, with technical detail when your team needs it — never jargon in place of a clear answer.

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Evidence As You Go

Useful reporting, logs and audit artefacts built into the service — not a retrospective exercise before an audit.

Ready to get started?

Thank you for trusting CiBRAI with your cyber needs.

Questions, a change in priorities, or ready to begin? Contact us and we will help you work through the next step — from first sign-up to full operational monitoring.

🚀 Get Started Now Book a Walkthrough

✉️

support@cibrai.com

Support and onboarding enquiries

📞

1800 928 982

Toll-free Australia

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www.cibrai.com

Platform, resources and plans

Exact service inclusions, support hours, response targets, data retention and coverage are defined in your service schedule and statement of work.